When selecting engineering equipment, quality lays the foundation and service serves as the guarantee. Many customers often encounter challenges during equipment operation, such as unfamiliar operation procedures, breakdown maintenance, spare‑parts procurement and equipment maintenance.
Breaking away from the simple equipment‑sales‑only model, Shandong Longqing Heavy Industry has built an integrated full‑lifecycle service system covering pre‑sales, in‑sales and after‑sales phases. With professional, reliable and thoughtful services, we support customers from equipment selection through long‑term operation, and foster long‑term and stable cooperative partnerships.
During the pre‑sales phase, Longqing Heavy Industry provides free site survey and professional model‑selection services. Drawing on rich experience, our technical advisors take customers' working scenarios, working height, load‑bearing requirements, site conditions and budget into full consideration to recommend well‑suited equipment models. Meanwhile, we explain the pros and cons of equipment with different power systems and travel modes, helping customers avoid selection pitfalls and "pick the right equipment rather than the priciest one".
For clients with customized requirements, our R&D and production teams make personalized adjustments to equipment dimensions, configurations and attachments for special working conditions, delivering tailor‑made machinery.
The in‑sales phase focuses on delivery and hands‑on operation training. Supported by our 100,000‑square‑meter in‑house manufacturing base and complete industrial‑chain production capacity, Longqing Heavy Industry ensures on‑time delivery for both bulk and custom orders. Backed by a professional logistics team, we offer one‑stop services including reinforced packaging, customs declaration and transportation, guaranteeing safe delivery for domestic and overseas orders.
Upon equipment delivery, our technicians provide on‑site training covering operating specifications, basic inspection points and simple troubleshooting. Hands‑on guidance enables operators to master the equipment quickly.
After‑sales service lies at the heart of our full‑lifecycle service system. Longqing Heavy Industry runs a 24‑hour service hotline. Online customer‑service staff and technical engineers offer round‑the‑clock support to resolve common malfunctions via video and voice remote guidance. For complex issues, local maintenance technicians will be dispatched for on‑site repair to minimize equipment downtime.
Our original‑parts warehouse maintains ample stock of various wearing parts and core components for fast shipment, preventing construction delays caused by parts shortages. In addition, our team conducts regular customer follow‑ups, reminds clients of maintenance cycles and provides professional maintenance solutions to extend equipment service life.
From equipment selection to end‑of‑life replacement, Longqing Heavy Industry offers end‑to‑end support. Our thoughtful services relieve customers of all worries.
Over the past two decades, this comprehensive service system has helped the brand build a large base of loyal customers with growing market reputation. Going forward, Shandong Longqing Heavy Industry will keep upgrading its service model and improving response efficiency. Combining high‑quality products with full‑lifecycle services, we pursue win‑win cooperation with all partners and contribute to the steady development of the construction machinery industry.
